You may have not mapped the claim’s expense type to pay elements in ePayroll. For help on how to do this, click here. If you have only mapped the pay element after the final approval was already done, the form/claim would not be able to be transferred to ePayroll. Only subsequent processed forms after the change would be available for transfer.
If you wish to reflect the amount in ePayroll, your options would be to:
- Include the amount manually in Payroll Admin > Employee Pay Information
- Ask the affected employee to resubmit the form with the same details, and then transfer the form to ePayroll.