You can reset the password of the users by using the Reset Password feature in User Admin. This is useful in the following scenarios:
1. When a user had forgotten their passwords but do not know how to use the reset password option found in the login page
2. When the users were imported in by JustLogin through a template
The way this work is that the users will receive an email in which they can then reset their passwords.
The steps to doing this is as follow:
Step 1: Login as the Super Administrator
Step 2: Click on your name at the top left
Step 3: Click on
Step 4: The system will show you the list of users. You can use the Show option to list out more than 10 by changing that to 25, 50 or 100. The option looks like this.
Step 5: Select the users you want
Step 6: Click on the
Step 7: System will prompt you with this message to check whether do you really want to reset the password for this particular user/users.
Step 8: Click on the button once you confirmed
Step 9: Once the system had successfully reset the password, you should see this screen.
Step 10: Check with your users whether they had received an email from the system. The email should be entitled as
Step 11: The users can open the email and they should see this content
Step 12: Get the users to click on the button.
Step 13: The system will prompt the users with this window
Step 14: The users need to enter the new password New Password field
Step 15: Re-enter the same password in the Confirm Password field
Step 16: Then click on the .