Introduction

This article will show you how to enable the users to cancel the eBenefit request that they have submitted

Steps

NOTE: This should be done on the Classic interface

Step 1: Go to 

Step 2: Click on 

Step 3: Click on 

Step 4: Make sure that the option to cancel is allowed 

On the users' end:

Step 1:  Go to 

Step 2: Click on 

Step 3: Click on 

Step 4: This will show the user all Benefits requests that were already approved. User can then put a tick mark under the "Cancel" column to cancel the benefit approved, then click OK

NOTE: The benefit cancellation will go back to the approving officer to approve the cancellation request. If the user is unable to cancel the benefit, the admin can cancel in behalf of the user

Cancelling eBenefit request in behalf of the user:

Step 1: Go to 

Step 2: Click on 

Step 3: Click on 

You will see this page: 

Step 4: Look for the specific Benefit submission that you want to cancel and put a tick in the box beside it.

Step 5: Click on 

Once cancelled, the status will show as "cancelled by Admin"