The steps given to reset 2FA for users are to be done on the super administrator's end. Another guide has been created to show the user what needs to be done on their end.
Steps
Step 1: Login to the account
Step 2: Click the area where you see your name and click on 
from the dropdown menu.
Step 3: Search the name of the staff and put a tick in the 
beside the name of the user.
Step 4: Scroll down and click on 
on the lower-left portion of the screen
Step 5: Once done, staff can follow the steps found at: https://support.justlogin.com/hc/en-us/articles/360044108791-User-Guide-to-Reactivate-2FA