Why can't my employees see the childcare leave that they are entitled to?

If employees are unable to view their eligible childcare leave entitlement, please verify the following settings:


1. Ensure the child information of the employee is up to date

Step 1: Go to mceclip0.png

Step 2: Click on mceclip1.png

Step 3: Go to mceclip2.png

Step 4: Make sure that you have added the employee's child details on this page. If the child is Singaporean, put a tick under the Pro-Family Leave column. Take note of the Leave Start Year Column as well. The Leave Start year should either be the same as the Year of Birth (based on the Birth Date column) or 1 year after the Year of Birth of the child.



2. Check Childcare & Extended Maternity Leave Settings.

Step 1: Go to mceclip0.png

Step 2: Click on mceclip4.png

Step 3: Go to mceclip5.png

Step 4: Click on mceclip7.png


Step 5: Make sure that all the childcare-related leave type options are enabled, the option to allow within 3 months of service is depending on your policy



3. Check the settings for the different Childcare Leave

Step 1: On mceclip5.png page, look for the childcare leave and click on the mceclip10.png icon

Step 2: On the pop-up window, please make sure that the setting for married staff is ticked


Please note that if the “married” option is ticked here but not enabled under the Leave - Administration - Entitlement & Details page, the employee will not be able to see this leave type.

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