My payrun failed?

Introduction:

If your payrun failed this article will cover the reason why and tips on how to fix it.

 

There are two ways to access the reason why the payrun failed:

  • From the Payrun Dashboard:

Step 1: Go to mceclip0.png

Step 2: Click on mceclip1.png

Step 3: You will see the graph that will show the number of payruns that failed: (orange-colored portion on the graph)

mceclip2.png

Step 4: Click on the orange portion on the graph and it will bring you to the Payrun Progress page. Wherein you can see the number of payruns failed

mceclip3.png

Step 5: Click on the number under the "Failed" column and you will be able to view the reason why it failed:

mceclip4.png

The reason why the payrun failed:

mceclip5.png

Step 6: In this scenario, the payrun failed due to the missing Joined Date of the staff. Click on the mceclip6.pngbutton and update the necessary details.

Step 7: After updating, please do not forget to click on mceclip7.png

Step 8: You will then need to delete the existing payrun for the staff, and then process a new payrun.

  • From Process Pay

Step 1: Click on mceclip0.png

Step 2: Go to mceclip8.png

Step 3: Look for the mceclip9.pngtab at the top.

Step 4: Follow steps 5-8 from above.

Additional NOTES:

Failed payrun error messages could vary, like missing date of birth, joined date, missing basic pay element. Another sample error message can be seen in the image below:

mceclip11.png

 

 

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