If your payrun failed this article will cover the reason why and tips on how to fix it.
There are two ways to access the reason why the payrun failed:
- From the Payrun Dashboard:
Step 1: Go to
Step 2: Click on
Step 3: You will see the graph that will show the number of payruns that failed: (orange-colored portion on the graph)
Step 4: Click on the orange portion on the graph and it will bring you to the Payrun Progress page. Wherein you can see the number of payruns failed
Step 5: Click on the number under the "Failed" column and you will be able to view the reason why it failed:
The reason why the payrun failed:
Step 6: In this scenario, the payrun failed due to the missing Joined Date of the staff. Click on the button and update the necessary details.
Step 7: After updating, please do not forget to click on
Step 8: You will then need to delete the existing payrun for the staff, and then process a new payrun.
- From Process Pay
Step 1: Click on
Step 2: Go to
Step 3: Look for the tab at the top.
Step 4: Follow steps 5-8 from above.
Failed payrun error messages could vary, like missing date of birth, joined date, missing basic pay element. Another sample error message can be seen in the image below: