My payrun failed?


If your payrun failed this article will cover the reason why and tips on how to fix it.


There are two ways to access the reason why the payrun failed:

  • From the Payrun Dashboard:

Step 1: Go to mceclip0.png

Step 2: Click on mceclip1.png

Step 3: You will see the graph that will show the number of payruns that failed: (orange-colored portion on the graph)


Step 4: Click on the orange portion on the graph and it will bring you to the Payrun Progress page. Wherein you can see the number of payruns failed


Step 5: Click on the number under the "Failed" column and you will be able to view the reason why it failed:


The reason why the payrun failed:


Step 6: In this scenario, the payrun failed due to the missing Joined Date of the staff. Click on the mceclip6.pngbutton and update the necessary details.

Step 7: After updating, please do not forget to click on mceclip7.png

Step 8: You will then need to delete the existing payrun for the staff, and then process a new payrun.

  • From Process Pay

Step 1: Click on mceclip0.png

Step 2: Go to mceclip8.png

Step 3: Look for the mceclip9.pngtab at the top.

Step 4: Follow steps 5-8 from above.

Additional NOTES:

Failed payrun error messages could vary, like missing date of birth, joined date, missing basic pay element. Another sample error message can be seen in the image below:




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