Help for Administrators
User Admin
- JustLogin Mobile App (Individual) for IOs / Andriod
- Compiled Add User Guide (PDF Version)
- Add User - Basic Details [Express]
- I am super admin, i want to update staff's username
- Red bulb under the eAdmin
- I want to reset my password but had some issues, when I clicked the ‘change my password now’ button again; it brought me to a page with a blank image. What should I do?
IRAS
- IR8A file generation
- Appendix 8A - Allow indication of 2 different addresses
- How to Export Appendix 8A in PDF and XML format together
- Why is the MBMF amount different in Report and IR8A?
- How do I resolve S45Applicable Error upon Validation?
- Employee tax reference number not present.
Administrator Issues
- "I received emails when a user is created/deactivated"
- How to add Department on the eAdmin (using the Super Admin Account)?
- How do I transfer Superadmin Account (eAdmin)
- Is there integration between eLeave and ePayroll for No pay leave? Where do I process this for an employee?
- I am the Superuser for the account. I can’t change my password in eAdmin. What should I do?
- I am the Superuser in the company. I am suddenly unable to view some modules. How can I regain access to these modules?
Payroll Config
- Configuring Actual Hour Calculation for Part Timer
- How do I delegate limited admin rights to staff?
- (GIF) Where to create designations?
- (GIF) How to create voluntary contributions?
- How to add new salary increment reasons?
- (GIF) How to create a cost centre?
Payroll
- Compiled Leave Admin Setup Guide [Express]
- Compiled Payroll Admin Setup Guide [Express]
- Update Salary for Employee
- How to indicate CPF and SDL calculation on Pay Element
- No Pay Leave Transfer to ePayroll
- "SDL is not showing on my Payslip Report"
Payroll
- How to enable Working hours and OT under the pay elements information via express
- File Generation - CPF [Express]
- Process Pay - New Payrun for all employees [Express]
- Reports [Express]
- My Payslip [Express]
- Configuration - General - Company Details [Express]
Payroll for Hong Kong
- How Do I Generate A MPF eSubmission File?
- 如何為員工添加新的信息，如強積金明細？
- 對於IR56B，我想要添加額外工資數據，這些數據在我的薪資運行中未被捕獲。 我怎樣做？
- 設置ORSO供款並生成報告
- 我想生成IR56B稅務申報文件。 應該如何操作？
- 我應該在哪裡生成入職/離職員工的IR56E / IR56F文件？
Leave
- Configuration - Configuration - Leave Users [Express]
- Reports - Leave Query [Express]
- Administration - Block Leave [Express]
- Configuration - Company Settings - Company Settings [Express]
- Approval - Pending Actions [Express]
- My Leave - Calendar [Express]
Leave
- Staff Calendar View [Express]
- My employees are not able to see the child care leave types when they apply leave. What should be done? [Classic]
- I did not manage to do the leave balance transfer before 1st Can I still do it now?
- I Am Using Internet Explorer. When I tried printing reports through ‘Leave Query’, the screen shown in the pop-up is blank. How should I resolve this? [Classic]
- My company’s leave policy is based on proration. However, when I download the leave balance report, the Earned Leave column is blank. What could be the problem? [Classic]
- What is the difference between child care, Enhanced and Extended child care leave?
Attendance
- Administration - Employee OT Summary
- Roster - Shift Allowance
- Administration - Attendance Record
- Reports - Daily Report [Express]
- Roster - Manage Roster [Express]
- Dashboard [Express]
Attendance
- How do I delete a shift for an employee? [Classic]
- I cannot see the roster tab, how do I enable it? [Classic]
- How do I create a shift and assign it to my staffs? [Classic]
- What happens if a person forgets to clock in/out for that day? [Classic]
- What happens if an employee goes on Medical Leave or Urgent leave? [Classic]
- My employee works till late at night. When he wants to clock-out at around 12am, the system reflects the next day clock-in instead. Why is that so? [Classic]
People, Forms & Benefits
Mobile
- Kiosk App - Installation and Launching of App
- Kiosk App - Refresh Setting
- Kiosk App - View Logs
- Kiosk App - Logout
- Enabling Attendance Verification Alert [Express]
- Android - How to allow camera function to work on eTimeclock