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Administrator FAQ

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Matters regarding Super User / Super Admin / User Admin and module administrators

  • Why can't I transfer the clock data to Payroll even if OT policy is set correctly?
  • How to Send Login Credentials to the Staff
  • How to Credit Leave in Hours
  • Session Timeout Error
  • Why is the release date under Payrun Summary page blank? Can I manually release it?
  • If I disable the pay element on the staff's pay info page, do I need to manually enable it one by one?
  • What is total gross? How will you know if the pay elements will be included on the Gross report?
  • GL Account Code Setup [Express]
  • How to revert leave encashment?
  • How to get a copy of the different Leave Reports in the system
  • How does application of Shared, Extended Maternity and Paternity Leave work in the system?
  • How to Refresh the Pay Elements Available on the Staffs' Pay Information Page
  • Staff Cannot Apply Child Care/Maternity/Extended Maternity/Paternity/Shared Parental Leave
  • When will the Salary Increment Report reflect the updated salary of the staff?
  • What to do if company rehired an employee
  • Why is the YTD CPF not Accumulating?
  • How does the system calculate the fortnightly value for new employees in the month?
  • If employee rejoins the company, what are the things to do and consider?
  • What are the things to consider to make sure that system prorates the basic salary? [Express]
  • Why is the Annual Brought Forward (ABF) Leave type not showing in Entitlement & Details page?
  • Can I revert the leave with expiry feature after crediting the leave to a staff?
  • OCBC Bank File Format
  • What are the Reports to Generate When You are Terminating Your Subscription with Justlogin
  • "I received emails when a user is created/deactivated"
  • How to add Department on the eAdmin (using the Super Admin Account)?
  • Is there integration between eLeave and ePayroll for No pay leave? Where do I process this for an employee?
  • I am the Superuser in the company. I am suddenly unable to view some modules. How can I regain access to these modules?
  • How do I assign administrative roles to members (Leave admin, Payroll admin etc.)?
  • I have included a deduction/addition pay element in the employee’s pay information page and the pay element is active. However, when I run the pay run for him the amount is not reflected in the pay. What could be the issue?
  • Is it possible to have 2 or more Superuser administrator accounts in a company?
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