Administrator FAQ
Matters regarding Super User / Super Admin / User Admin and module administrators
- Why can't I transfer the clock data to Payroll even if OT policy is set correctly?
- How to Send Login Credentials to the Staff
- How to Credit Leave in Hours
- Session Timeout Error
- How to get a copy of the different Leave Reports in the system
- How does application of Shared, Extended Maternity and Paternity Leave work in the system?
- How to Refresh the Pay Elements Available on the Staffs' Pay Information Page
- Staff Cannot Apply Child Care/Maternity/Extended Maternity/Paternity/Shared Parental Leave
- When will the Salary Increment Report reflect the updated salary of the staff?
- What to do if company rehired an employee
- Why is the YTD CPF not Accumulating?
- How does the system calculate the fortnightly value for new employees in the month?
- If employee rejoins the company, what are the things to do and consider?
- What are the things to consider to make sure that system prorates the basic salary? [Express]
- Why is the Annual Brought Forward (ABF) Leave type not showing in Entitlement & Details page?
- Can I revert the leave with expiry feature after crediting the leave to a staff?
- OCBC Bank File Format
- What are the Reports to Generate When You are Terminating Your Subscription with Justlogin
- "I received emails when a user is created/deactivated"
- How to add Department on the eAdmin (using the Super Admin Account)?
- Is there integration between eLeave and ePayroll for No pay leave? Where do I process this for an employee?
- I am the Superuser in the company. I am suddenly unable to view some modules. How can I regain access to these modules?
- How do I assign administrative roles to members (Leave admin, Payroll admin etc.)?
- I have included a deduction/addition pay element in the employee’s pay information page and the pay element is active. However, when I run the pay run for him the amount is not reflected in the pay. What could be the issue?
- Is it possible to have 2 or more Superuser administrator accounts in a company?
- How can I stop a file from generating?
- How Can I Create a New User Using the Payroll Setup Function if I do not Have e-Admin Access? Can I Only Create it Via e-Admin?