If you are clocking in or out using the JustLogin Mobile App and receive a notification indicating that you are outside the geofenced area, or if your current location is not showing, you may follow the options below to troubleshoot and resolve the issue.
Option 1: Check Your Internet Connection and Google Maps Version
- Make sure your mobile phone is connected to Wi-Fi or mobile data.
- Check whether the Google Maps application installed on your phone is updated to the latest version. You may check for updates through the Google Play Store (Android) or Apple App Store (iOS).
- If an update is available, update Google Maps before trying again.
Option 2: Enable Location Services
- Make sure that your phone's GPS or Location Services are enabled.
- Go to your phone's Settings and look for Location (Android) or Location Services (iOS). Ensure that Location Services are turned on.
- Check the app permissions and make sure that the JustLogin Mobile App is allowed to access your device's location.
For the most accurate location detection on Android, enable High Accuracy mode:
- Open the Settings app on your Android phone or tablet.
- Tap Location or GPS.
- Toggle Location on.
- Tap Mode > High Accuracy.
Option 3: Restart Your Phone or Re-login to the Mobile App
- Restart your mobile phone and try clocking in or out again.
- Alternatively, log out of the JustLogin Mobile App and log back in, then try accessing the attendance feature again.
Note: After completing any of the troubleshooting options above, open the JustLogin Mobile App and try clocking in or out again. Your location should be detected correctly, provided that your device's location settings and internet connection are working properly. |