How to Approve Benefit Claims

The Benefit Module gives approving officers three flexible ways to act on a benefit claim: via the website, email, or mobile app. Any action you take through any of these methods is sent directly to the system and the claim status is updated in real time.

1. Approve via Website

1. Log in to your JustLogin account and open the Benefit Module.
2. Navigate to Benefit Approvals.
3. Review the Pending Actions tab, which lists all claims awaiting your approval. Each entry shows:
   • Staff Name
   • Benefit Category
   • Benefit Type
   • Amount
   • Claim Date
   • Submitted Date

   • Remarks (if any)

     

4. Use the icons in the Actions column to manage each claim:

   

   Icon	What it does
   Paperclip	View or download the attachment submitted with the claim
   Eye	View full claim details, then approve or reject
   Pencil	Edit the claim (see note below)

5. Approve or reject a single claim using the green Approve or red Reject button.
6. To process multiple claims at once, tick the checkbox next to each employee name, scroll down, then click Approve or Reject.

Understanding the Tabs on the Benefit Approvals Page

• Pending Actions – Displays claims submitted by employees that are assigned to you for approval.
• All Companies – Available to Super Admins and Benefit Administrators only. Allows viewing and actioning claims across all companies, even if you are not the assigned approving officer. This is useful for overriding approvals when the assigned officer is unavailable.
• Approval History – Shows all claims you have personally approved or rejected, including claim details, status, and action date.

2. Approve via Email

When an employee submits a benefit claim assigned to you, you will receive an automated notification from no-reply@justlogin.com. You do not need to log in to the Justlogin website to take action — approval can be completed directly from the email.

1. Find the email in your inbox. The subject line is: "Benefit Request Submitted and Pending Your Approval."
2. Click the purple Approve button in the email. You will be redirected to a new page.
3. Review the claim details, including the claim date, amount, and any remarks.
4. Click the green Approve button to officially submit your approval and Click the Remarks button if you want to add remarks.
5. A confirmation message and a green notification bar will appear on screen to confirm the claim has been approved. The claim status is also updated in the system immediately.

3. Approve via Mobile App

You can approve benefit claims on the go using the Just Expense mobile app. When an employee submits a claim assigned to you, you will receive a push notification on your device.

1. Open the Just Expense app on your mobile device.
2. Tap the More menu (the three-dot icon).
3. Select Approvals under the Benefit section.
   • My Benefit – View and submit your own benefit claims.
   • Approvals – View benefit transactions pending your approval.

4. Select the transaction you want to action from the Pending Transactions list. Previously processed claims are available under the History section.

   

5. Review the claim details, including the category overview, claim specifics, attachments, and remarks (if any).

   

6. Tap Approve or Reject — use the light green Approve button or the red Reject button.

7. Confirm your action by tapping OK when the confirmation prompt appears. The approved transaction will then move to the History section.