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Unable to Log In / Forgot Password – Reset Your Password

This guide walks you through resetting your JustLogin password β€” whether your reset link has expired, you have forgotten your password, or you simply need to set a new one.

Before you begin: You will need your Company ID and User ID (neither is case-sensitive). If you are unsure of either value, contact your HR Administrator. You can also email support@justlogin.com for assistance.

How to Reset Your Password

  1. Go to the Forgot Password page: https://www.justlogin.com/ForgotPassword.aspx

    Forgot Password landing page

  2. Enter your Company ID.
  3. Enter your User ID / Username.
  4. Click the Submit button button to submit your request.

    Filled-in Forgot Password form

  5. Check your inbox for the password-reset email.

    Password reset email example

    Note: The reset link in the email expires within 30 minutes. If it has expired, simply repeat these steps to request a new one.

  6. In the email, click the Reset Password button button. You will be redirected to the password-reset page.
  7. On the reset page, fill in the following fields:

    Set new password form

    • User ID / Username – enter your username.
    • Password – enter your new password.
    • Confirm Password – re-enter the new password to confirm.
  8. Click Confirm button to save your new password.
  9. A confirmation screen will appear. Your password has been reset successfully! Click Back to Login to return to the login page.

    Password reset success screen

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