Resetting User's Password

You can reset the password of the users in two ways.

First, by using the Reset Password feature on the User Admin page. Second, directly changing the password. This would mean the Superuser must inform the User of the updated password. 

Resetting the Password is useful in the following scenarios:

1. When a user has forgotten their passwords but does not know how to use the reset password option found on the login page (guide here)

2. When the users were imported in by JustLogin through a template.

 

Option#1: The way this works, the User will receive an email in which they can then reset their own password. Note the reset password email is valid for up to 30 minutes only. If the link is expired, you will have to send another reset password link or they can do it themselves (guide here). Make sure a valid email address is registered for the User to receive the Reset Password link via the nominated email address.

Step 1: Login as the Super Administrator

Step 2: Click on your name at the top left mceclip0.png

Step 3: Click on mceclip1.png

Step 4: The system will show you the list of users. You can use the Show option to list out more than 10 by changing that to 25, 50, or 100. The option looks like this.mceclip2.png

 

Step 5: Select the users you want 

Step 6:  Click on the mceclip3.pngbutton at the lower-left portion of your screen

Step 7: The system will prompt you to confirm if you would like to send the reset password link to the user/users.

mceclip4.png

Step 8: Click on the mceclip5.pngbutton

Step 9: Once the system has successfully sent the reset password link via staffs' email, you should see this screen.

mceclip7.png

Step 10: Check with your users whether they had received an email from the system. The email subject is the same as the image below:

mceclip8.png

Step 11: The users can open the email and they should see this content

mceclip9.png

Step 12: Users need to click on the mceclip10.pngbutton found in the email

Step 13: The system will prompt the users with this window

mceclip11.png

Step 14: The users need to enter the new password in the New Password field

Step 15: Re-enter the same password in the Confirm Password field

Step 16: Then click on the mceclip12.pngbutton.

Step 17: Staff will then be routed to the login page to log in using the new password

 

Option#2: Directly changing the password for the user, and letting the user know the updated password

Step 1: Login as the Super Administrator

Step 2: Click on your name at the top left mceclip0.png

Step 3: Click on mceclip1.png

Step 4: Look for the name of the staff and click the pencil icon mceclip13.png under the action column

Step 5: Input the new password into these two fields

mceclip14.png

Step 6: Once done click mceclip15.png

 

Related Article as a User to reset password: https://support.justlogin.com/hc/en-us/articles/360034489472-Unable-to-Log-In-Forgot-Password-Do-a-Reset-Password

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