Resetting User's Password

You can reset the password of the users in two ways. First, by using the Reset Password feature in User Admin. Second, directly changing the password but must inform directly to User too.

Resetting the Password is useful in these following scenarios:

1. When a user had forgotten their passwords but do not know how to use the reset password option found in the login page (guide here)

2. When the users were imported in by JustLogin through a template.

Option#1: The way this work is that the users will receive an email in which they can then reset their passwords. Note that reset password emails are valid for up to 30 minutes only. If staff is unable to reset their password using the link sent to their emails, you will have to re-send another.

Step 1: Login as the Super Administrator

Step 2: Click on your name at the top left 

Step 3: Click on 

Step 4: The system will show you the list of users. You can use the Show option to list out more than 10 by changing that to 25, 50 or 100. The option looks like this.

Step 5: Select the users you want 

Step 6:  Click on the 

Step 7: The system will prompt you with this message to check whether do you really want to reset the password for this particular user/users.

Step 8: Click on the button once you confirmed

Step 9: Once the system had successfully reset the password, you should see this screen.

Step 10: Check with your users whether they had received an email from the system. The email subject is the same as the image below:

Step 11: The users can open the email and they should see this content

Step 12: Users need to click on the button.

Step 13: The system will prompt the users with this window

Step 14: The users need to enter the new password in the New Password field

Step 15: Re-enter the same password in the Confirm Password field

Step 16: Then click on the .

Step 17: Staff will then be routed to the login page to login using the new password

Option#2: Informing the User directly you have to change it.

Step 1: Login as the Super Administrator

Step 2: Click on your name at the top left 

Step 3: Click on 

Step 4: Find the Staff name and on the right side under the Action column click this pencil icon

Step 5: Input the new password into these two fields

Step 6: Once done click