Resetting User's Password

As a SuperAdmin, you have 2 options to reset your employees' passwords:

1. Utilize the Reset Password feature on the User Admin page.

2. Directly force reset the password in Superadmin account and inform the employee of the updated password later.


In this method, users will receive an email containing a clickable link to set a new password

Note: The reset password link is only valid for 30 minutes only. If the link has expired, you will have to send another reset password email, or they can do it themselves (guide here). Ensure that a valid email address is registered for the user to receive the reset password link via the nominated email address.

Step 1: Login as the SuperAdmin.

Step 2: Click on your name at the top left mceclip0.png.

Step 3: Click on mceclip1.png.

Step 4: The system will show you the list of active users. You can adjust the Show option to see a longer list by 25, 50, or 100.


Alternatively, search for the employee's name in the search bar. 

Step 5: Select the user/s you want to send the reset password email to.

Step 6:  Click on the mceclip3.pngbutton on the lower-left portion of your screen.

Step 7: The system will prompt you to confirm if you would like to send the reset password link to the user/s.


Step 8: Click on the mceclip5.pngbutton.

Step 9: You will get a confirmation once system has successfully sent out the reset password email. 


Step 10: Check with the user/s if they have received an email from the system. The email subject is the same as the image below:


Step 11: The user can open the email, which will look like this:


Step 12: Users can then click on the mceclip10.pngbutton from the email.

Step 13: The user will be directed to this page:


Step 14: The user will need to enter the new password in the New Password field.

Step 15: Re-enter the same password in the Confirm Password field.

Step 16: Then click on the mceclip12.pngbutton.

Step 17: User will then be routed to the login page to log in using the new password.



Directly resetting the password for the user, and letting the employee know the updated password later.

Step 1: Login as the SuperAdmin.

Step 2: Click on your name at the top left mceclip0.png.

Step 3: Click on mceclip1.png.

Step 4: Look for the employee and either click on the name itself or the mceclip13.pngicon under the Action column.

Step 5: Input the new password into these two fields.


Step 6: Once done, click mceclip15.png.


Related Article for a User to Reset Password:

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