Resetting User's Password

You can reset the password of the users in two ways. First, by using the Reset Password feature in User Admin. Second, by directly changing the password but the admin must inform the user of the updated password.

Resetting the Password is useful in the following scenarios:

1. When a user has forgotten their passwords but does not know how to use the reset password option found on the login page (guide here)

2. When the users were imported in by JustLogin through a template.

Option#1: The way this works is that the users will receive an email in which they can then reset their passwords. Note that reset password emails are valid for up to 30 minutes only. If staff is unable to reset their password using the link sent to their emails, you will have to send another reset password link.

Step 1: Login as the Super Administrator

Step 2: Click on your name at the top left

Step 3: Click on

Step 4: The system will show you the list of users. You can use the Show option to list out more than 10 by changing that to 25, 50, or 100. The option looks like this.

Step 5: Select the users you want 

Step 6:  Click on the button at the lower-left portion of your screen

Step 7: The system will prompt you to confirm if you would like to send the reset password link to the user/users.

Step 8: Click on the button

Step 9: Once the system has successfully sent the reset password link via staffs' email, you should see this screen.

Step 10: Check with your users whether they had received an email from the system. The email subject is the same as the image below:

Step 11: The users can open the email and they should see this content

Step 12: Users need to click on the button found in the email

Step 13: The system will prompt the users with this window

Step 14: The users need to enter the new password in the New Password field

Step 15: Re-enter the same password in the Confirm Password field

Step 16: Then click on the button.

Step 17: Staff will then be routed to the login page to login using the new password

Option#2: Directly changing the password for the user, and letting the user know the updated password

Step 1: Login as the Super Administrator

Step 2: Click on your name at the top left

Step 3: Click on

Step 4: Look for the name of the staff and click the pencil icon  under the action column

Step 5: Input the new password into these two fields

Step 6: Once done click