Here are some common questions regarding billing.
For payment method queries, refer here: https://support.justlogin.com/hc/en-us/articles/12363613824281-Common-Questions-for-Billing-Payment-Method
- How to add User License? We got the exceed maximum number of user error.
If you are the Superadmin, kindly go to User Admin → Employee Details → Billing Overview Tab. Under subscription Tab → add license → submit → remember to add users and assign modules for them to use the account. Please refer to our article here for more information. - How to reduce User License?
Please email your request to Finance Department (billing@justlogin.com). - How many Users do we have for the month?
lf you are the Super/User Admin kindly go to User Admin page → Employee Details → User Report → choose the month then click the number and 'download' - How to deactivate users?
Please refer to this article for more information: https://support.justlogin.com/hc/en-us/articles/360029517432-User-Admin-Employees-Detail-Active-Employees-Express- - How to transfer Super/User Admin to my colleague?
Please refer to this article for more information: https://support.justlogin.com/hc/en-us/articles/360029842091-User-Admin-Module-Administrator - How to update my company contact details?
Please email your request to Finance Department (billing@justlogin.com). - What is the exchange rate to pay for my invoice?
If you are a Myanmar entity, and you would like to pay in Kyats, please use Central Bank rate on 1st day of the month. For reference: https://forex.cbm.gov.mm/index.php/fxrate