Common Billing Queries

Here are the common questions and hope it will help you.

While for payment method go here: https://support.justlogin.com/hc/en-us/articles/12363613824281-Common-Questions-for-Billing-Payment-Method

  1. How to add User License? We got the exceed maximum number of user error.
    If you are the Super/User Admin, kindly go to User Admin -> Employee Details -> Manage Subscription Tab. Under subscription Tab -> add license -> submit -> remember to add users and assign modules for them to use the account. Please refer to our article here for more information.

  2. How to reduce User License?
    Please email your request to Finance Department (billing@justlogin.com). 

  3. How many Users do we have for the month?
    lf you are  the Super/User Admin kindly go to User Admin page -> Employee Details  -> User Report ->  choose the month then click the number and 'download'

  4. How to deactivate users?
    Please refer to the article for more information: https://support.justlogin.com/hc/en-us/articles/360029517432-User-Admin-Employees-Detail-Active-Employees-Express-
  5. How to transfer Super/User Admin to my colleague?
    Please refer to the article for more information: https://support.justlogin.com/hc/en-us/articles/360029842091-User-Admin-Module-Administrator 

  6. How to  update my company contact details?
    Please email your request to Finance Department (billing@justlogin.com).

  7. What is the exchange rate to pay for my invoice?
    If you are a Myanmar Entity, and you would like to pay in Kyats. Please use Central bank rate on 1st day of the month. https://forex.cbm.gov.mm/index.php/fxrate
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