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Resetting a User's Password (SuperAdmin Guide)

JustLogin Support
Updated

As a SuperAdmin, you have two options to reset an employee's password:

Option How it works Best used when
Option 1 – Send a Reset Password Email The employee receives an email with a secure link to set their own new password. The employee has a valid, accessible email address.
Option 2 – Force Reset the Password Directly You set a new password on behalf of the employee and communicate it to them separately. The employee cannot access their email or needs immediate access.

Note: Ensure the employee has a valid email address registered in the system before using Option 1, otherwise the reset link cannot be delivered.

Option 1: Send a Reset Password Email

The employee will receive an email containing a secure link to set a new password themselves.

Important: The reset password link is valid for 30 minutes only. If the link expires, you will need to send another reset email, or the employee can reset it themselves — see the Forgot Password guide.

Steps for the SuperAdmin

  1. Log in as the SuperAdmin.
  2. Click on your name at the top left SuperAdmin name menu.
  3. Click on User Admin option to open the User Admin page.
  4. The system displays the list of active users. Use the Show dropdown to display 25, 50, or 100 users per page, or search for the employee by name using the search bar.
    User Admin list view
  5. Select the user(s) you want to send the reset password email to.
  6. Click the Reset Password button button at the lower-left of your screen.
  7. A confirmation prompt will appear asking you to confirm sending the reset password link.
    Reset password confirmation prompt
  8. Click Confirm button to confirm.
  9. A success message will confirm that the reset password email has been sent.
    Success confirmation message

Steps for the Employee

  1. Check your inbox for the reset password email. The subject line will look like this:
    Reset password email subject
  2. Open the email, which will appear as shown below:
    Reset password email content
  3. Click the Reset Password button in email button inside the email.
  4. You will be directed to the password reset page:
    Password reset page
  5. Enter your new password in the New Password field.
  6. Re-enter the same password in the Confirm Password field.
  7. Click Submit button.
  8. You will be redirected to the login page. Log in using your new password.

Option 2: Force Reset the Password Directly

You can set a new password on the employee's behalf and then communicate the new password to them through a secure channel.

Security tip: After communicating the temporary password, advise the employee to change it immediately upon their next login.

  1. Log in as the SuperAdmin.
  2. Click on your name at the top left SuperAdmin name menu.
  3. Click on User Admin option to open the User Admin page.
  4. Search for the employee, then click on their name or the Edit icon icon under the Action column.
  5. Enter the new password in the New Password and Confirm Password fields.
    Password fields in user profile
  6. Click Save button to save the changes.
  7. Inform the employee of the new password through a secure channel so they can log in.

Related Article

If an employee wants to reset their own password, refer them to: Unable to Log In / Forgot Password – Do a Reset Password.

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