If your staff has already clocked in/out but is still receiving an email alert, here are some steps you can take to identify and resolve the issue.
Once you have verified that the staff has clocked in/out, please login to your account.
Step 1: Please go to
Step 2: Click 'Reports'
Step 3: Using the Daily Report generate for the date range you would like to check:
Step 4: Then click
Step 5: Kindly check the Clock Time and Actual Date Time
- Clock Time - is the actual time the Staff clocked in/out, this is the data that will show on the reports
- Actual Date Time - is the time that the server received the data. It could happen that the actual time is different from the clock time. The major factor for the difference is the stability of the internet connection
Example Scenario
Staff’s scheduled start time: 10:40 AM
Email alert is triggered: 5 minutes after 10:40 AM
Staff clocked in at 10:39 AM (Clock Time âś… on time)
Data only reached server at 10:51 AM (Actual Date Time ❌ delayed)
Result: An email alert is sent, but the staff is not tagged late in the report since the Clock Time is valid.
Why This Happens?
Internet connection delays (weak or unstable connection on the staff’s device).
Data transmission lag between the device and the server.