To troubleshoot the concern first please check again with the Staff if it was successful clock in / clock out. See this guide here.
If confirmed successful, next to do is log in to the system.
Step 1: Please go to
Step 2: Click
Step 3: Now at the
Please choose the correct date of concern
Step 4: Then click
Step 5: Find the staff name and click under Action on right most the
Step 6: Kindly check the Clock Time and Actual Date Time
Clock Time - is the actual time the Staff did the clock in / clock out, this is the data will show on the reports
Actual Date Time - is the time the data was sent to our server, why it differs? There is internet disruption and data delay from the Mobile device to sending out.
Example: If your Standard Time for work is 10:40AM and the Email Alert is sent out after 5minutes then definitely you will receive the alert since the server receive the date at 10:51AM already. But the Staff is not late because Clock In is at 10:39AM.
If you have more questions just email us at email@example.com