Articles in this section

User Admin - Bulk Import

The Enhanced Bulk Import feature in User Admin lets you manage employee data efficiently in two ways:

  • Upload user details – Add multiple new users to the account at once using a downloadable Excel template.
  • Extract existing user information – Export all current employee records into a single Excel file for review or backup.

Note: You must be logged in as a SuperAdmin to access the Bulk Import feature.

Adding User Details

To bulk-add employees to the account, download the blank template, fill in the required details, and upload the completed file.

Step 1: Log in as SuperAdmin and click the dropdown menu in the top navigation.

Top navigation dropdown

Step 2: Click User Admin.

User Admin menu item

Step 3: Click the Enhanced Bulk Import tab.

Bulk Import button

Step 4: Click the Download Blank Template button to download a blank Excel file.

Download Template button

Open the downloaded file, fill in all required employee details, and save it before proceeding.

Step 5: Drag and drop the completed file into the upload area, or click the box to browse and select the file from your computer.

File upload area

Step 6: Click the Import button to submit the file.

Import button

Note: If the import is successful, the new employee records will be added to the account immediately. If errors are detected, review the on-screen error messages, correct the file, and re-upload.

Extracting Existing User Information

You can export all existing employee data into a single Excel file. This is useful for reviewing current records, performing bulk edits, or keeping an offline backup.

Follow Steps 1–3 from Section I above to navigate to the Bulk Import screen, then continue with Step 4 below.

Step 4: Click the Existing Users Template button to download the export file.

Extract button

An Excel file containing all existing employee details currently on the account will download automatically.

Step 5: Save the file to your preferred location.

Tip: You can use the exported file as a starting point for bulk edits. Once updated, re-import the file using Section I above to apply the changes.

Was this article helpful?
2 out of 3 found this helpful