📌Common Questions (FAQ)

If employee rejoins the company, what are the things to do and consider?
GL Account Reports
Mid-month cut off feature for Payrun
Pay element not reflected in the payrun
Why do I get an error when adding the correct NRIC/FIN of the staff?
Multi-Bank Account Credit of Salary
3 Ways of Updating Employee Pay Information (Pay elements)
Why is the release date under Payrun Summary page blank? Can I manually release it?
If I disable the pay element on the staff's pay info page, do I need to manually enable it one by one?
Understanding Gross Pay: How to Identify Pay Elements Included in the Gross Report
When will the Salary Increment Report reflect the updated salary of the staff?
What to Do if a Company Rehires an Employee?
What are the things to consider to make sure that system prorates the basic salary?
Why is the MBMF amount different in Payroll Report and IR8A?
I am Processing a Payrun for a Resigned Staff, but I Cannot Find His Name in the New Payrun Page. Why?
I Changed Some Pay Information/ Employee Details, but it is Not Reflected in the Payrun..
What Happens if I Change Some Pay Information/Employee Details? How Would the Change Affect Payruns?
I am seeing the error ‘Index was outside the bounds of the array’ when I try to process a new payrun. How do I resolve this?
I discovered some mistakes in the bank file generated. What should I do?
Payroll Module Definitions
Why am I seeing pay limit exceeded notification?
Payroll Templates Feature
What report to generate to countercheck IR8A details of staff
My payrun failed?
Lock Payrun Feature
Why can't I see the No Pay Leave added in the Pay Information/Payrun of the staff?
Steps to make good omitted Self-Help Group Funds
I am unable to export/print reports in ePayroll. What could be the issue?
How does Payroll prorate salary for a leaving/new employee?